Ocean BMW Falmouth are looking for a Service Advisor to join its high-performing team. If you have a passion for delivering exceptional customer experience, then this is a great opportunity to develop your career with one of the world’s admired brands in the automotive industry.
Your role
As a Service Advisor, you will be the main contact for the customer from initial meeting to finalising the invoice on completion and handing the vehicle back to the customer. You will be responsible for consulting with the customer about the work to be undertaken on their vehicle and keeping them informed of the progress and professionally resolving any issues that may arise, managing customer and business expectations.
The role
- Create and maintain a customer-centric environment to guarantee all customers are welcomed and looked after professionally in line with our high standards.
- Updating the customer regarding their vehicle repairs and any additional work required, whilst providing excellent customer service with regular communication and updates.
- Maintaining knowledge of our aftersales products and services.
- Monitor and ensure that the completion of all service and repair paperwork is completed promptly, ensuring customer satisfaction.
- Work directly with a team of technicians allocating jobs according to time and ability whilst ensuring the highest levels of service.
- Ensure customer vehicles are handled with care whilst in the responsibility of the Service Workshop and that all cars are cleaned and valeted ready for handover to the customer.
Your profile
- Passion for customer service and the ability to develop rapport and trust with customers to resolve conflict situations calmly and reasonably.
- Enjoy working in a fast-paced environment recognising individual responsibility to contribute to the performance and success of the team.
- Excellent administration and organisational skills with good diary management to ensure all customers are followed up within agreed timeframes.
- Proven experience as a Service Advisor in the automotive industry is desirable but not essential.
- Valid, clean UK Driving Licence and must be eligible to work in the UK.
Rewards
Your hard work will be rewarded with:
- Generous holiday allowance.
- Eye test vouchers.
- Pension scheme.
- Subsidised manufacturer car purchase scheme available to both you and your family.
- Continued career development at the BMW Training Academy.
Your working hours will be a 4 day week of 40-hours per week plus a Saturday on a 1 in 4 rota basis.
Salary
£23,500 basic with an OTE of £33,000. Once qualified the basic will increase to £26,000 with an OTE of £35,000.