BMW Proactive Care

With Proactive Care, BMW is at your side. Proactive Care identifies the need for action at an early stage, for example when service and maintenance work is required or in the event of an imminent malfunction or breakdown. Our aspiration is to ensure a relaxing ride, offering maximum comfort and peace of mind at all times. Proactive Care is our new service promise. 

Proactive Care has both a proactive and a preventive function. Real-time analysis of your vehicle data enables service, maintenance or repair requirements to be detected at an early stage. When necessary, you will be contacted via the My BMW app, by e-mail, SMS or a message sent directly to your vehicle. If there is an urgent issue, you will receive a phone call from a BMW expert. This ensures you can enjoy relaxing journeys.


  • Proactive. Peace of mind and hassle-free support.
  • Straightforward. Remote diagnostics and repair.
  • Convenience. Integrated into your digital environment.
  • Quality. Direct assistance from BMW experts and BMW Service partners using original BMW Parts.
  • Free of charge. As part of an active ConnectedDrive contract*.




  • Active BMW ConnectedDrive contract.
  • Consent to the current BMW ConnectedDrive conditions.
  • Technical activation in the vehicle (smart maintenance and/or ensure mobility.)
  • Completion and release of your contact data in the BMW ConnectedDrive profile.
BMW Proactive Care

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