Ocean BMW/MINI are looking for a Service Booking Advisor to join its high-performing contact centre team.
Your Role
Your role is to support the Aftersales function, you will make outbound calls for our service centres about service bookings and to promote seasonal campaigns, service follow-up work and other service-related items through the upsell of products and services to maximise the revenue of the service department.
Key responsibilities
- To provide an outstanding level of customer care
- Book service and repair work, always ensuring workshop availability
- To organise loan car bookings
- To achieve hours sold targets as a member of a motivated team
- To maintain accurate customer records
- To make telephone upsell
- To convert as many inbound/outbound calls into bookings as possible
Your profile
- The ability to meet targets.
- At least one year of experience in a similar role, ideally in the motor trade or a contact centre background
- Effective communication skills
- Commitment to delivering customer excellence
- A good standard of verbal and numerical reasoning
- Computer literacy
- A keen eye for detail
Rewards
Your hard work will be rewarded with:-
- 22 days holiday plus Bank Holidays per year
- Company pension scheme
- Employee referral scheme
- Eye test vouchers
- Continued career development at the BMW Training Academy
Your working hours will be 40-hours per week Monday to Friday plus Saturdays on a rota basis (paid as overtime).
Salary
£25,485 with and OTE of £31,585. A generous bonus and commission structure is available.
This is a fantastic opportunity to work for one of the leading family-owned motor dealer groups in the South West, and represent one of the world’s most iconic brands. If you are excited by this opportunity, please apply today.